Frequently Asked Questions
Everything you need to know about bringing Hardwick & Sons quality into your home.
What is the standard shipping timeframe for furniture orders?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece.
Do you offer international shipping?
Currently, Hardwick & Sons ships exclusively within the continental United States and Canada. We are looking to expand our shipping zones in the near future.
What is your return policy for home decor items?
We accept returns on unused decor and hardware within 30 days of delivery. Please note that custom-made furniture and final sale items are non-refundable.
Are your wood products sustainably sourced?
Yes, we pride ourselves on environmental responsibility. All our timber is sourced from FSC-certified forests and local suppliers who practice sustainable harvesting.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.